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The parts of running a place nobody hands you a manual for.
Keeping people coming back, getting the week to run itself, and the ordinary operational stuff that nobody warned you about. Written for whoever ends up doing all of it, which is usually you.
Nobody quits out loud
People almost never announce they are leaving. They just come a little less, and then one day they are gone. Here is what that looks like before it happens.
- retention
- running your place